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Refund & Cancellation Policy

Where purchases actually happen, whose terms apply to them, and how to raise a billing question with us.

LAST UPDATED: 8 SEPTEMBER 2026

1. This website sells nothing

removion.com does not sell any product or service directly. There is no cart, no checkout and no payment processing on this website. No money can change hands here, so there is nothing on this site to refund or cancel.

2. Where purchases happen

Every Removion product is sold and operated on its own website, under its own terms. Each product publishes its own refund, cancellation, billing and subscription policy, and those are the terms that govern your purchase:

If you bought a subscription or licence, the refund and cancellation terms published on that product's site at the time of your purchase are the ones that apply. Please read them there first — they are the authoritative document for your transaction.

3. Raising a billing question

If you cannot resolve a billing matter on the product's own site, or you are not sure which product a charge relates to, email hello@removion.com with "Billing" in the subject line and include:

  • the product name, if you know it;
  • the date and amount of the charge;
  • the order, invoice or transaction reference from your receipt or card statement; and
  • the email address used to make the purchase.

Please do not send card numbers, bank details or any other payment credentials by email. We never ask for them and we do not need them to identify a charge.

4. Response window

We aim to acknowledge every billing email within 48 hours. We will then route it to the team that operates the product concerned and tell you who is handling it. How long a resolution takes depends on the refund terms of that product and, where a refund is approved, on your bank or payment provider's own processing time.

5. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. It is almost always faster to fix directly, and it lets us correct the underlying problem.

6. Changes to this policy

If this policy changes, the revised version is published on this page with a new "last updated" date. Changes here never alter the refund terms of a purchase already made on a product website.

7. Contact

Billing questions: hello@removion.com. Company details are on the legal information page.